This company is terrible I have had three loans in the past with them, I lost my job due to the COVID which now means I cant afford to pay my loans off and when I asked them for help to setup a payment plan they said they can't accept one because they already sent my debt to a debt collection agency and furthermore they would tell me who this collection agency was so now i have a debt collection agency apparently chasing me for the full amount owed on the loans, I was told because of covid companies like this should be understanding and help you to come up with a solution to help the customers not just be told we cant accept any payments and pass the debt on without even speaking with me first I think its discracful payday companies like this only care when they make money out of you they dont actually want to help you they just put you in debt constantly with way out and the call centre staff are so rude and that's if they actually pick the phone up after 30 minutes of waiting around to speak to someone to help you with your situation... I would avoid these like the plague absolutely nothing to gain from using this firm but everything to lose... they need to be fair and understanding with there customers...